Privacy Policy
Welcome to Indigo Sky Studios (”Indigo Sky Studios,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, communications, and the professional photography and videography services we provide.
This Privacy Policy applies whenever you:
Visit our website.
Submit an inquiry or contact form.
Request pricing or availability.
Schedule a consultation.
Book our services.
Complete questionnaires or planning forms.
Sign agreements or submit payments.
Access online galleries or digital deliveries.
Communicate with us by email, telephone, text message, social media, or other methods.
Otherwise interact with Indigo Sky Studios in connection with our services.
By using our website or providing information to us, you acknowledge that you have read and understand this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our website and refrain from submitting personal information through our online services.
2. Information We Collect
The information we collect depends on how you interact with Indigo Sky Studios. We collect information directly from you, automatically through your use of our website, and, in limited circumstances, from third parties.
A. Information You Provide to Us
When you contact us, request information, or use our services, you may voluntarily provide personal information, including:
Name
Email address
Telephone number
Mailing address (if applicable)
Wedding or event date
Venue name and location
General event details
Photography or videography interests
Budget information
Guest count
Wedding timeline information
Family photo lists
Vendor information
Questionnaire responses
Music preferences or editing requests
Contract, invoice, and payment-related information
Communications exchanged with us by email, telephone, text message, social media, contact forms, or other methods
Any other information you choose to provide during the planning or booking process.
Providing personal information is voluntary; however, choosing not to provide certain information may limit our ability to respond to your inquiry or provide our services.
⸻
B. Information We Collect Automatically
When you visit our website, certain information may be collected automatically through your browser, device, or the technologies used to operate our website.
This information may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of your visit
Time spent on pages
Referring website
Clickstream information
Approximate geographic location derived from your IP address
Cookie identifiers
Device identifiers
Diagnostic and performance information
This information generally does not identify you directly but helps us understand how visitors use our website, improve website performance, maintain security, and enhance the user experience.
⸻
C. Information from Third Parties
In some situations, we may receive information from third parties in connection with providing our services.
Examples may include:
Wedding planners
Event coordinators
Venues
Family members acting on your behalf
Members of your wedding party
Referral partners
Payment processors
Scheduling platforms
Gallery delivery platforms
Marketing or advertising providers
We use this information only as reasonably necessary to communicate with you, provide our services, or operate our business.
3. How We Use Your Information
Indigo Sky Studios may use personal information for legitimate business purposes related to operating our website, communicating with prospective and existing clients, providing our services, and managing our business.
Depending on the nature of your interaction with us, we may use your information to:
Respond to Inquiries
Respond to questions or requests for information.
Provide pricing, package, and availability information.
Schedule consultations or meetings.
Communicate before a booking decision is made.
Provide Our Services
Plan, coordinate, and provide photography and videography services.
Prepare contracts, invoices, questionnaires, timelines, and other project documents.
Coordinate with clients and, where appropriate, their planners, venues, or other vendors.
Deliver photographs, videos, galleries, albums, and other completed work.
Process editing requests and client communications related to a project.
Manage Our Business
Maintain client records.
Process payments and accounting records.
Verify transactions.
Maintain internal business records.
Improve our services and customer experience.
Train team members and improve internal workflows.
Operate and Improve Our Website
Monitor website performance.
Understand how visitors interact with our website.
Improve website functionality and user experience.
Maintain website security.
Diagnose technical issues.
Analyze traffic and marketing effectiveness.
Protect Our Business and Others
We may use personal information when reasonably necessary to:
Detect or prevent fraud, unauthorized activity, or misuse of our website or services.
Protect the safety, rights, or property of our clients, team members, vendors, or business.
Enforce our agreements and policies.
Respond to legal claims or governmental requests.
Comply with applicable laws, regulations, court orders, or legal obligations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, improve user experience, understand how visitors interact with our website, and assist with our marketing and business operations.
Cookies are small text files that are stored on your device when you visit a website. Similar technologies may include pixels, web beacons, tags, scripts, software development kits (SDKs), local storage, or other technologies that perform comparable functions.
Depending on how you interact with our website, we or our service providers may use these technologies for purposes including:
Essential Website Functions
These technologies may be used to:
Maintain the security and integrity of our website.
Remember preferences or settings.
Enable core website functionality.
Assist with website performance and reliability.
Certain cookies or similar technologies may be necessary for the website to function properly and generally cannot be disabled without affecting website functionality.
Analytics and Performance
We may use analytics technologies to better understand how visitors interact with our website.
These technologies may help us understand information such as:
Pages viewed
Navigation patterns
Time spent on pages
General website usage
Website performance
Technical issues affecting the user experience
This information helps us improve our website, content, and services.
Advertising and Marketing
We may use cookies or similar technologies to measure the effectiveness of our advertising, understand the performance of marketing campaigns, and help us improve how we promote our services.
Depending on the technologies in use, these tools may support features such as measuring advertising performance, audience insights, or providing more relevant advertising experiences.
Third-Party Technologies
Some cookies and similar technologies may be provided by third-party service providers that assist us with operating our website, measuring website performance, processing inquiries, delivering services, or supporting our marketing efforts.
These third parties may collect information in accordance with their own privacy policies and applicable laws.
Your Choices
Depending on your location and applicable law, you may have the ability to accept, decline, or manage certain cookies or similar technologies through our website’s cookie preferences, your browser settings, or other available privacy controls.
Please note that disabling certain technologies may affect the functionality or performance of portions of our website.
We may update the technologies used on our website from time to time as our website, business operations, or service providers evolve. As a result, the specific cookies or similar technologies used by our website may change without prior notice. We encourage visitors to review this Privacy Policy and our Cookie Policy periodically for the most current information.
5. Third-Party Service Providers
Indigo Sky Studios may engage third-party service providers to assist in operating our website, managing our business, providing our services, and supporting our day-to-day operations.
Depending on the services being provided, these third parties may receive or process personal information on our behalf when reasonably necessary to perform the services for which they have been engaged.
Examples of the types of services provided by these third parties may include:
Website hosting and website management.
Customer relationship management (CRM) services.
Online inquiry forms and scheduling services.
Contract preparation and electronic signature services.
Payment processing.
Accounting and bookkeeping services.
Client questionnaires and project management.
Gallery hosting and digital file delivery.
Cloud storage and secure file backup.
Email communication services.
Marketing, analytics, and advertising services.
Printing, album production, and product fulfillment.
Information technology, security, and fraud prevention services.
We may also engage professional advisors or consultants, including legal, accounting, insurance, tax, or other professional service providers, when reasonably necessary to support our business operations or comply with applicable legal obligations.
We take reasonable measures to engage service providers who are expected to handle personal information in a manner consistent with this Privacy Policy and any applicable contractual, legal, or professional obligations.
The specific third-party service providers we use may change over time as our business, technology, or operational needs evolve. As a result, this Privacy Policy describes the categories of service providers we may use rather than identifying every individual provider.
6. Photos, Videos, Galleries, and Creative Work
As part of providing our photography and videography services, Indigo Sky Studios may create, receive, store, organize, edit, process, transmit, archive, and deliver photographs, videos, audio recordings, project files, and other creative materials related to your event or project.
These materials may include:
Photographs
Video recordings
Audio recordings
Drone footage (where applicable)
Client questionnaires
Planning documents
Timelines
Editing notes
Design proofs
Album layouts
Gallery selections
Other project-related materials
Project materials may be stored or processed using secure electronic storage, cloud-based services, backup systems, editing platforms, gallery delivery platforms, or other technologies reasonably necessary to provide our services and operate our business.
Where reasonably necessary to provide our services, project materials may be transmitted between Indigo Sky Studios and authorized service providers, vendors, or platforms that assist with editing, storage, delivery, printing, album production, or other project-related services.
We retain project materials for periods we determine are reasonably necessary for business operations, quality assurance, archival purposes, legal compliance, dispute resolution, insurance matters, or other legitimate business purposes. The availability of photographs, videos, galleries, or other project materials after delivery is subject to our client agreement and applicable business policies.
7. Payments
If you make a payment for our services, payment information may be collected and processed by third-party payment processors that facilitate secure payment transactions on our behalf.
Indigo Sky Studios does not intentionally collect or store complete credit card numbers or other full payment credentials through this website. Payment transactions are processed in accordance with the privacy and security practices of the applicable payment processor.
Depending on the payment method used, payment processors may collect information such as your name, billing address, payment information, transaction details, and other information necessary to process your payment, prevent fraud, comply with legal obligations, or maintain their services.
We may receive limited transaction-related information, such as payment confirmations, transaction identifiers, payment status, or billing information, as reasonably necessary to manage bookings, maintain business records, provide customer support, and comply with applicable legal or accounting obligations.
8. Communications
If you contact Indigo Sky Studios, submit an inquiry, schedule a consultation, request information, or book our services, we may communicate with you using the contact information you provide.
Depending on the nature of your interaction with us, we may communicate with you by email, telephone, text message, postal mail, social media, online messaging platforms, or other reasonable methods of communication.
Communications may include, where applicable:
Responses to inquiries.
Pricing and availability information.
Consultation scheduling.
Booking confirmations.
Contracts, invoices, questionnaires, and planning documents.
Project updates.
Payment reminders.
Gallery and delivery notifications.
Customer service communications.
Requests for additional information necessary to provide our services.
From time to time, we may also send information about our services, promotions, special offers, or other business updates where permitted by applicable law. You may opt out of receiving promotional communications by following the instructions provided in those communications or by contacting us directly. Please note that opting out of promotional communications does not prevent us from sending transactional or service-related communications that are necessary to provide our services or manage your account.
We may retain communications with clients and prospective clients as reasonably necessary for customer service, business operations, quality assurance, legal compliance, dispute resolution, record keeping, or other legitimate business purposes.
9. Sharing of Information
Indigo Sky Studios does not sell personal information in exchange for monetary compensation.
We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, comply with legal obligations, protect our rights, or as otherwise permitted or required by applicable law.
Depending on the circumstances, personal information may be disclosed to categories of recipients including:
Third-party service providers that assist with operating our business or providing our services.
Payment processors and financial service providers.
Professional advisors, including attorneys, accountants, insurance providers, auditors, or tax professionals.
Government agencies, regulatory authorities, law enforcement, or courts when required or permitted by law.
Parties involved in investigating fraud, security incidents, or unlawful activity.
Successors or prospective purchasers in connection with a merger, acquisition, business reorganization, sale of assets, financing transaction, or similar business transaction, subject to applicable confidentiality obligations where appropriate.
We may also disclose personal information when we believe such disclosure is reasonably necessary to:
Comply with applicable laws, regulations, court orders, subpoenas, or other legal processes.
Enforce our agreements, policies, or legal rights.
Protect the safety, rights, or property of Indigo Sky Studios, our clients, our team members, or others.
Detect, investigate, or prevent fraud, unauthorized activity, security incidents, or other unlawful conduct.
Except as described in this Privacy Policy or as otherwise permitted or required by applicable law, we do not disclose personal information to unrelated third parties for their independent marketing purposes.
10. California Privacy Rights
California residents may have certain privacy rights under applicable California law, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and limitations.
Where required by applicable law, California residents may also have the right to:
Request information about the categories of personal information collected, used, disclosed, sold, or shared.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request access to specific pieces of personal information maintained about them.
Request information regarding categories of third parties to whom personal information has been disclosed.
Exercise applicable rights without unlawful discrimination for doing so.
Not all privacy rights apply in every circumstance. Certain rights may be limited or subject to exceptions under applicable law, including situations involving legal obligations, fraud prevention, security, recordkeeping, contractual obligations, or other lawful business purposes.
If you wish to submit a privacy-related request, you may contact Indigo Sky Studios using the contact information provided at the end of this Privacy Policy.
To help protect the privacy and security of our clients, we may request information reasonably necessary to verify the identity of the person submitting a request before responding. We may also request additional information where reasonably necessary to process or verify a request.
We will respond to verified requests within the time required by applicable law.
11. Data Retention
Indigo Sky Studios retains personal information only for as long as we determine is reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, provide our services, comply with legal obligations, resolve disputes, enforce our agreements, maintain business records, or protect our legal rights.
Different types of information may be retained for different periods depending on the nature of the information, the services provided, applicable legal requirements, contractual obligations, insurance considerations, tax and accounting requirements, recordkeeping needs, or other legitimate business purposes.
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, archive, or otherwise dispose of the information in a manner we determine is appropriate, subject to applicable law.
The retention or availability of photographs, videos, galleries, project files, contracts, invoices, communications, or other project-related materials may also be governed by the applicable client agreement or other business policies.
12. Data Security
Indigo Sky Studios takes reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
While we strive to protect the information entrusted to us, no method of transmitting information over the Internet, electronic storage system, cloud-based platform, or other technology can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of personal information, and any transmission of information to or from our website or services is at your own risk.
We encourage individuals who communicate with us electronically to exercise appropriate caution when transmitting sensitive or confidential information over the Internet.
13. Children’s Privacy
Indigo Sky Studios’ website and services are intended for individuals who are at least 18 years of age or the age of legal majority in their jurisdiction.
We do not knowingly collect personal information directly from children under the age of 13 through our website.
If we become aware that personal information has been collected directly from a child under the age of 13 without appropriate authorization where required by applicable law, we may take reasonable steps to delete or otherwise address that information in accordance with applicable law.
If you believe that a child under the age of 13 has provided personal information to Indigo Sky Studios through our website, please contact us using the contact information provided at the end of this Privacy Policy.
14. Third-Party Links and Embedded Content
Our website may contain links to third-party websites, applications, platforms, social media pages, online galleries, videos, maps, payment services, scheduling services, or other external resources that are not owned or controlled by Indigo Sky Studios.
We may also incorporate or embed content, media, or services provided by third parties into our website. Depending on how you interact with such content or services, the applicable third party may collect information in accordance with its own privacy practices and terms.
This Privacy Policy applies only to information collected by or on behalf of Indigo Sky Studios. We are not responsible for the privacy, security, content, or information-handling practices of third-party websites, applications, platforms, or services.
We encourage you to review the privacy policies and terms of use of any third-party websites or services you choose to visit or use.
15. Changes to This Privacy Policy
Indigo Sky Studios may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements, or other operational needs.
When changes are made, the updated Privacy Policy will be posted on this website and will supersede any prior versions as of the date it is posted, unless otherwise stated.
If we determine that a change materially affects how we collect, use, or disclose personal information, we may provide additional notice where appropriate or where required by applicable law.
Your continued use of our website or services after an updated Privacy Policy has been posted constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by applicable law.
We encourage you to review this Privacy Policy periodically to stay informed about our current privacy practices.
16. Contact Information
If you have questions about this Privacy Policy, wish to submit a privacy-related request, or would like to contact us regarding our privacy practices, you may contact Indigo Sky Studios using the information below.
Indigo Sky Studios
Email: contact@indigoskystudios.com
Website: www.indigoskystudios.com
We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period of time, subject to applicable law and the nature of the request.